Your Visit

What happens when I arrive?

Upon arriving at the Urgent Care Center, you will sign in with the registration clerk so they may obtain the information necessary to treat you. They will ask you to fill out a registration sheet and will scan your medical insurance card. Once this is completed, your chart is given to a nurse. As soon as an examination room is available, you will be called by the nurse, who will take your vital signs and a brief medical history. A physician or certified physician assistant will then see you as soon as possible.

How long will it take?

Generally our wait times are no longer than 15 minutes. Patients are triaged shortly after arrival in the Urgent Care Center. Urgent Care patients are seen in order of arrival. Occasionally a particularly sick patient may arrive after you and be seen before you - but generally this group of patients is referred on to the emergency department.

We see patients on a walk-in basis without requiring an appointment. This makes prediction of patient flow and wait times difficult and uncertain; however, patients are generally seen with a minimal wait time. We have five examination rooms and our doctors are experienced at working in Urgent Care settings. We recognize that your time is valuable and are working as hard and as fast as we can to give you high quality medical care in a timely manner.

What happens next?

You may be treated and discharged shortly after being examined by an Urgent Care doctor. You will need to check out with the receptionist before leaving the clinic. At this point, if you are insured with an insurance that we are contracted with, you will be asked for your co-pay. If you are insured with an insurance with whom we are not contracted, you will be offered a 20% discount if you pay cash for your visit. We will submit your claim to your insurance company on your behalf.

If your problem is more complicated, you may be asked to wait for results from laboratory tests. X-rays are reviewed right away by your Urgent Care physician, and again by a radiologist within 2 days, when any new findings would be reported to you.

Medical treatments such as intravenous fluids, medications, and breathing treatments may be provided in the Urgent Care Center. This can take minutes to hours.

If you need to be admitted to the hospital, our staff will assist in all the arrangements.

If you are a resident of Durango and have a family physician or pediatrician in Durango, we will fax a copy of your visit to your primary healthcare provider.

  • Please bring in all your medication bottles to show us, or a list of the names and doses of your medications.
  • If you have questions about what will happen next, or reasons for delays, please ask any of our receptionists or nurses.
  • If you have a stomach problem, or know you may need surgery, please refrain from eating and drinking.
  • You are welcome to use your laptop in our waiting area; we have WI-FI capability.
  • It is important to us that you fully understand any treatment or follow-up instructions given to you prior to leaving the Urgent Care Center. Please ask any questions you may have about them, and please call us with any questions that may arise later at 970-247- 8 DUC(382).