Testimonials

Chris listened and had very good common sense advice for treatment. Good guy.

Sometimes urgent care can feel the opposite of urgent or caring. But I was able to schedule a last minute appointment, see a caring and thoughtful nurse, and visit with a thorough and sensitive doc who did not seem rushed or “put out” that I had medical needs on a Sunday evening. I love this crew.

Amanda is an outstanding health care provider and I have the utmost respect and admiration for her. Not only is she extremely knowledgeable, competent and professional, she is warm, friendly and most helpful. I felt safe with her and completely trusted her medical judgement and knowledge. Thank you, Amanda!

My experience with Durango Urgent Care has been very pleasant :) The checking process was efficient, and I consulted with Ms. Kiessel. She provided prescription medicine that helped me tackle the issue. I had follow on questions for which I called the clinic. She addressed my queries very professionally and patiently. I am happy with the level and quality of care provided and would wholeheartedly recommend seeking care at Durango Urgent Care, and especially from Ms. Kiessel.

A very professional approach to my problem. I liked the fact that he actually looked you in the eye and was truly listening. He took logical steps to ensure he had evaluated the problem correctly. Very happy.

I felt like he was an old school doctor. Very knowledgeable and showed a good concern for his patients. I still would have like to had a chest X-ray.

Very informative diagnosis

Christine is a Kind and compassionate caregiver. She listened so attentively. Her knowledge ensured the best diagnosis for effective treatment. With gratitude for her trustworthy care.

Excellent service. Very patient.

Patrick, Jane, and Ali are all amazing! They were so kind and patient, they took great care of me.

Amanda was very attentive and caring with our son

She is very friendly and caring.

good care

We were passing through town on a trip to Pagosa Springs and realized that our daughter had an ear infection. It was easy to chekc in online 30 minutes out, and we were seen almost exactly at our scheduled time. All of the staff was friendly and kind, and the visit was incredibly quick. It's the best Urgent Care visit my husband and I have ever experienced. We got the meds and were back on the road quickly!

Came in with severe sinus and ear pain issues. Provider didn't take concerns seriously despite obvious discomfort. Said we'll test for covid/flu/rsv. Said she would call back with results, either positive or negative. Never called back. I called for results, they never called back.

Megan was wonderful and even gave me a followup call. And during the followup call send in a scrip of antibiotics that I needed for bullseye bite that the ER I wasn't able to get. Thank you Megan. Made my vacation so much better since I was not near my home medical care physician.

Amanda was Awesome, she had a great personality, great bedside manner and she was very engaging. Amanda made my semi emergency a pleasant and painless experience. If I ever need urgent care again I hope Amanda will be there. I can’t say enough good about her. Thank you Shawn Glynn

NIck was personable, really listened, asked appropriate questions, asked for my input and made well-reasoned decisions. Who could ask for more?? I felt my care was terrific.

Took my pain seriously, worked out pain relief that would work for me, and walked me through how to take care of my injury afterwards and was still time efficient. After this visit I felt both physically better but also emotionally better knowing confidently that I wouldn't be needing surgery, and knowing what I needed to watch out for to keep it from getting that bad. I have rarely had a doctor who paid attention to both pain and injury severity, it was a breath of fresh air to have an injury that would get better on its own and still get support with pain and recovery.

Claire and Amanda were both awesome and even made the experience enjoyable!

Claire is super thorough and took excellent care of me. She was genuinely concerned about my well being and did all she could to diagnose and treat my condition. Highly recommend!

Great help. Short wait.

So great to have a place to go get help whenever it’s needed. Excellent care and after care.

Good experience from beginning to end. Left with the proper med prescriptions and feel better today because of it.

She is fantastic I was very impressed thank you

great caring provider. She really listened

I also want to praise the entire staff. It was a full house when I arrived, but procedure ran loke clockwork - had to wait a couple of hours but no problem! Mike knew what issue was as soon as he felt lump on my neck ... lipoma ... fat ... so no cancer or concern. Recommended I see a dermatologist if condition worsens. Very professional, met me with a big grin and handshake ... recommend him highly!

Great bedside maner and made me feel at ease during a very difficult time for me

The PA and nursing staff were amazing, professional, kind, and courteous. Although this was my first time behind the doors, I have been there with family and friends, and it's always the same. Great experience despite the circumstances.

Was visiting from Nebraska. Totally impressed with appointment and check in process. Staff was caring and helpful. Dr Koch was fantastic. Even after I left the area she followed up to see how I was doing and provided guidance. I highly recommend this practice.

As always, top notch care from a top notch crew.

Very pleased with the care and attention received by all the staff. Excellent in all ways!!

First time dealing with the urgent care. Short wait time and checking process. Care was as expected. I had several follow up questions/concerns after my visit in which I was able to call (twice) and talk to a provider that was able to help clarify my questions/concerns. Very helpful and friendly.

Can’t say enough good about my visit. Very fast and thorough and doctor went out of his way to make sure I was able to enjoy my vacation.

Short wait time, quick visit. Bre was great. No complaints.

She got me started on the road to recovery

First visit with this caregiver. I got exactly what I needed,no waiting, very kind and professional!

As always, 10/10.

Doctor Stewart listened to what happened to me and checked out my injury. He had my ankle z-rayed and gave me advice on how to manage my badly sprained ankle and gave me a referral to see my orthopedic doctor if I had further concerns.

Great experience with an incredibly kind provider. She explained everything well and helped eliminate anxiety.

On time with my appointment. Everyone was professional and very caring. i highly recommend Durango Urgent care

Timely, caring and thorough care.

It was fine.

Check in was friendly and super fast Room tech was super amazing Nick really made me feel welcomed and provided me with an excellent exam and advice…check out was informative and easy. Every person in this office was professional and very helpful…I’ve used this clinic for yrs and believe they do a better job then my local practice who seem burnt out! Super amazing staff

My husband and I went in to urgent care while traveling. We both had tested positive on a covid home test the night before. It care was outstanding! Shaina was thorough and explained everything very clearly and answered all questions. If you were closer than a12 hour drive I would make your clinic out PCP!

tested positive for Covid while out of town. She was very helpful, got me the meds I need and put me at ease regarding what I was dealing with and what to expect

Mike quickly diagnosed my eye problem, gave me instant pain relief, and called in a prescription nearby.

Professional. Asked appropriate questions. Caring & empathetic. Kept me advised as to what was happening and what was going to happen. Checked my level of pain and anxiety frequently.

This was the best service I have had at an urgent care. The staff really cared about my condition. I didn't realize how sick I was and I was told what I needed to do to hopefully get better. Getting a phone call on Saturday showed how concerned they were about me. Thank everyone for your help.

Got in quickly and nurse was kind, took time to explain and made sure I understood everything before I left

Mike was very courteous and efficient.

Great service. Very caring staff

Dr. Patrick was great. He was thorough and helpful. He followed up with new information and then again the next day! Very impressed with the follow up care!

Sean was attentive, informative, and helped me weigh options and outcomes

I was feeling very sick and Susannah and her assistant were very helpful, and got me in and out quickly.

Dr Cain was very knowledgeable regarding my ear ailment, and I left very comfortable.

Received an appointment quickly, about an hour wait; OK for urgent care. Provider was nice, responsive to the allergy skin condition I had. I was given 5 days of 60mg Prednisone, decreasing to 40mg and topical steroids. This does was very high, after 5 days I was left shaking, blood pressure high and the skin condition was not controlled, hives, red and itch spread to my entire face, neck and chest. Went to my primary provider who gave me a Solumedrol injection and 7 more days Prednisone at 20 mg, decreasing to 10mg, then 5 mg. Also added supplements and OTC antihistamine combinations. No more topical steroids as these made the condition worse. Following up with Dermatology.

Ms Kiessel and the entire support staff were warm, welcoming and attended to my healthcare needs with empathy while maintaining professionalism, making the entire process speedy and pleasant!! I’m appreciative of the clinic team and the seamless care. Thanks so much!!

The health situation was taken care of. Because of a conflict in scheduling my wait time was way too long, but my treatment was outstanding. Worth the wait.

The PA it was very caring and gave us some good information as a starting point to determine what was causing the problem with my son's ears.

During a bought of croup, our visit to the DUC helped our 5 year old daughter tremendously. Patrick’s bed side manner was impressive as well as his ability to help us feel at ease. The office staff were very kind and it was easy to make an appointment on line.

Very competent and personable office visit!! The doctor and all support staff were very thorough, listened to my concerns and communicated prognosis to me in an understandable manner. Best visit I've ever had to a walk in clinic!! Plus my wait time was short!

Sean took good care of a cut on my leg at Purgatory. Thanks for the availability of care up there.

Provider listened and explained that for my situation, I needed to go to Mercy for diagnostic testing that they couldn’t readily provide. That’s what I did. Overall, the care and concern I got was good and appreciated.

Susanna was very thorough and helpful. She’s great.

I liked the online check in. Staff was very welcoming, business oriented and caring. Got a bonus tetanus shot that I needed and a cream that actually works for my dermatitus/eczema. They even gave me a list of local primary care providers and pointed out the top 3 that were accepting mew patients, which is a huge time saver for me. I just wish I would have come in sooner!

We were seen quickly on a holiday weekend, and met with friendly staff. Susannah Young was friendly, caring, and helped my 8 year old feel at ease. Office staff was helpful and kind.

If could give them 6 stars, I would. I am an out-of-town traveller and Dr. Nick Armano saw me and examined my right ankle, which I'd recently injured. He got me 3 X-rays immediately in their clinic and found a hairline fracture. While not the news I wanted, he gave me a protective boot, crutches and great advice about taking care of myself going forward. His prompt attention, medical advice and "beside manner" were excellent. I highly recommend the Durango Urgent Care center and Nick in particular! Thanks D. Morganstern

ALTHOUGH IT WAS A MINOR PROBLEM, I WAS GIVEN ALL THE CARE AND INFORMATION NECESSARY TO RESOLVE MY PROBLEM. THANKS A LOT.

Was able to get in quickly. Tested for RSV, Flu, and Covid with one swab and notified of result in 20 minutes and picking up script soon after that

Very quick and friendly

Sean was fantastic. Our vacation seemingly took a hard turn down as our little girl spiked a fever, refused to eat and became dehydrated while we were skiing up at Purg. Not being from the area, I did a quick Google search and found this UC—I’m glad that I did! I’m an emergency physician with almost a decade of experience, and if I’m honest, urgent care facilities in my home town can be hit or miss. Not so in Durango! Sean was methodical and thorough in his assessment and did a great job diagnosing our little girl with strep. I’d let him care for my family 10/10 times. Great job to the whole staff at DUC!

Every time I have gone to Durango Urgent Care, the staff have been friendly, caring, & treated me with compassion. They always follow up with a phone call in a couple of day’s to check to see how you are doing. It just show’s how much they care. I will always recommend them!

Had a great time with a great staff. Everyone seemed knowledgeable and very nice.

Logged in made online appointment. It wasn’t too long before I was taken into office and checked out. She was very informative and helpful, prescribing something for my nasty cough. Felt better after she sounded my chest which I was concerned about. Rechecked my blood pressure which was high. Good visit.

Staff was attentive.

Thanks for the great and quick care! So easy and fast!

Nic took care of my 12 year old daughter after breaking her arm snowboarding. He was thorough and calming during the exam and consult afterwards. Great bedside manner and patient care. Thank you!

Very efficient and professional yet friendly and supportive

It was actually both Claire and Sean! She wasn't on your list. Thank you!

Nick was excellent. He gave great advice, explained things clearly, and his “better safe than sorry” approach with regard to the X-ray gave me peace of mind. I left there knowing I had a cracked fibula instead of wondering about the extent of my injury.

Had a great provider

Very professional and knowledgeable.

Dr. Cain is awesome. I am satisfied with the care I received. He is efficient and thorough with his assessments. I would argue this was the best urgent care experience I’ve had.

It was great to be seen in a very timely manner. Everyone, especially Amanda, was very professional and caring about my condition(s). This was not my first visit to Urgent Care and it probably won't be my last.

I was seen quickly. All staff listened carefully, explained everthing that was going on.

Amanda and all the staff at Durango Urgent Care were great. I was able to make a same day appointment and received the care I needed. I even received a 48-hour post-care call to make sure I was doing OK. We make several trips a year to Durango and this is the place I will go when I need care. Thanks Amanda and Team!

Wait was not long. And had a very nice follow up call. Everything went well

I really appreciate how quickly the team was able to evaluate and diagnose my ankle fracture. Sean was congenial and thorough. The only concern I had was that there was a delay in transmitting my referral to the orthopedic surgeon which delayed setting up my initial appointment. Otherwise, thank you for your help and skillful care.

Dr. Mike listen to my concerns and my issues very well. He took time with me and I felt like I mattered as a patient. The whole staff was very kind and I appreciate you all very much!

Doctor was great! Staff was nice! Felt like needs were addressed! Beats a 10 hour wait at the emergency room!!!

Excellent care

Very nurturing, supportive, explained each and every step - great job on stitches and the lidocaine shot!!

I was seen in a very short time.I was happy with my treatment because I had immediate relief for my congestion and cough.The nose swab test results for flu / Covid were negative and brought peace of mind.The staff here is professional and friendly and I really appreciate having them in Durango!

I was seen quickly at the Purgatory Urgent care and Nic was amazing. He was attentive to my issues and quickly diagnosed my problem and gave me the information needed to get over my issues quickly and completely.

I was visiting Durango and had a Covid exposure so I wanted to be tested and or treated as soon as possible. I came in on a Sunday afternoon and waited only about 30 minutes to be seen. I was very pleased with the care I received.

Quick diagnose and Dr. Guillette explained medication and procedure thoroughly.

Spoke clearly and professionally. Very kind

Amanda was very thorough and professional with me. She explained what might be happening with me. She took a Covid/RSV/flu test and it showed positive for Covid.

Amanda went above and beyond to make sure I got the necessary meds and follow up appointment.

Excellent experience

Was thoroughly impressed by everyone on a recent visit for a laceration under my eye. From the folks at the front desk to the nurse to Amanda Kiessel, the service and care was top notch.

I went to urgent care in one of the most painful sicknesses I’ve had yet! The front office staff was incredibly kind and calm. Dr. Nic was not only the nicest doctor I have ever met but he was super informative, to the point, and wanted what was best for me to get better. He found out what the issue was in minutes, or at least it felt like it because he was so fast! I’m definitely coming to this urgent care if I need friendly, comfortable, and overall great service.

Wait was uncomfortably long, but service was good.

She was very thorough and sympathetic to my problem. Excellent service.

Had RSV symptoms. Dr. Frost made a thorough assessment, even ordering a chest x-ray to eliminate pneumonia. Provided suggestions for dealing with RSV and diabetes.

Attentive and thorough.

Sean was great and very helpful. I wish I could have him as my doctor with treatment referral capability. I was extremely pleased with my experience at Urgent Care.

MOST PLEASANT AND HELPFUL

Very happy with the help I received. Felt confident in her knowledge and abilities.

ok. Got what I needed.

Clear and concise diagnosis and suggestion course of action

Fast efficient. Doctor was no nonsense and got me out of there in 25 mins. Very satisfied

Excellent

I was well taken care of and did not have to wait long. Thank you

Thoughtful and took time to evaluate my problem

Dislocated thumb, kindly and efficiently taken care of.

Ms Kiessel was very friendly and competent. She gave me good recommendations for my condition. I was seen quickly and the staff were all friendly and helpful. Thank you all for being available on a Sunday

The nurse helped me get a urine sample.

I was quickly seen and all the staff were extremely helpful. The diagnosis was thoroughly done and I was quickly on my way to better health.

Great

Pretty good for an urgent care facility. In and out under 1 hour.

I went in because I had a clogged ear, that was draining and I couldn't hear out of, from having the flu. Nick made sure to ask about all my symptoms and look at my ear. He said I had a pin size whole in my ear drum. He made sure to explain what that meant, how long it would take to heal, and what to expect as it was healing, why he was putting me on the medication he was, and how to take care of my ear while it was healing. I left knowing I would start to feel better soon.

Sean was great. Couldn’t be happier with the attention that we received

Dr. Patrick was professional, listened to my concerns and ran some tests. He asked if I wanted to wait the 45 minutes for the results in the office or at home. I appreciated that offer because I was super sick and wanted to go back home. He called with the results exactly when he said he'd get them and provided me with medication options. Overall an easy experience.

She was wonderful! The waiting room was full of grumpy people, and it was Chrstams Eve, yet she took the time to talk to me, was not rushed and I felt truly taken care of

Dr. Cain took the time to explain the medical situation even though there was nothing that could be done. He was very prompt informing me of test results

Durango Urgent Care was really quick to get me in, examined and X-rayed, they identified the fractured rib, and I left with care instructions and a prescription to ease the pain. Thanks, Gregg

Efficient and caring.

Dr. Cain was professional and efficient.

We were in Drango on vacation and I had a cough for a week that simply would not let up. At 83 I was getting quite concerned. My husband located Durango Urgent Care on Google. They were wonderful! They took us right in, saw me quite quickly, assessed by symptoms, checked my lungs and found them clear, gave me a couple prescriptions to help relieve symptoms, and assured me I would no doubt be getting better in another week, that I simply had a virus that was making the rounds. That reassured me, though it did not much encourage me on vacation. Their fee was not outrageous either!

I can't tell you how wonderful I was treated in your Clinic. Fast and wonderful staff!!

Very nice man!! Answered all the questions that I had and gave me the reassurance that I needed before seeing Ortho. I was also seen very quickly considering it was a Saturday which appreciated

Susannah listened to my concerns, explained why she made the diagnosis she did (and why she ruled out other diagnoses), and prescribed the medication to resolve my issue.

Amanda is always terrific! She is also very efficient, asks good questions, and gives concise explanations. It’s like dealing with another engineer, meaning optimum.

Amanda was very pleasant and tended to us with the utmost care. We really appreciated her calling the next day to follow-up to see how we were feeling.

Amanda was very helpful and pleasant. She made the experience welcoming . She also followed up with us the next day, which was very much appreciated.

The only urgent care I will go to ! The providers listen and are great to work with .

a great doctor and a great check up. No place or Doctor does it better.

Long wait but staff was very helpful and PA was informative on RSV

Very helpful!!

Absolutely wonderful -- Nick was delightful as was Amanda in fixing my problem. I was treated with respect; I felt heard and cared for.

My visit was great - receptionist was so nice - she got me in right away - Dr Cain was very good - he checked me out thoroughly and ordered me meds and had me on my way quickly! His treatment options worked very well and I am doing very well . Another doctor called to further answer follow up questions! I felt very well cared for ! A lady called me later to check on me and see how I was doing ! Great urgent care experience!

Good service

Everyone was so incredibly friendly and helpful. It was truly an amazing experience!